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Using this Resource

This resource is to help you communicate your needs and preferences to doctors and clinicians who are caring for you. It has been written specifically for people living with both physical and mental health concerns. The resource is designed to be used in appointments with General Practitioners (GPs) but may also be used in any other care setting.

You can use this resource to help identify your health needs, and work out what matters most to you before you go to appointments. You might do this just as a record for yourself, or you might complete this resource to give it to your doctor or specialist, clinician, or support person. You can print this out before you go to your appointment.

The resource contains about 40 questions. You don't need to answer every question, only the ones you want to share. It will take at least 20 minutes to complete, but may take longer depending on the information you would you like to include.

When you have filled out all you want to share, it can be saved as a PDF file or printed. The questions you don't answer will not be included in the PDF. You could also download a blank version of the resource as a Word document. Using the Word version might make it easier:

  • If you want to share different information with different clinicians.
  • If you think your needs will change.
  • If you think it will need updating.
  • If you don't think you will finish it in one sitting, as the web version won't save your progress if you leave the webpage.

It will have all the questions on it and if you think of something else you would like to add, you can.

This resource was made in 2023-2024 using a co-design process. This means that it was designed by a group made up of:

  • People living with experiences of mental health concerns and physical health concerns; and
  • Lived experience researchers.

The group had members from all over Australia and worked together to decide what would be in it. They made decisions together about what the resource would include. While research was used to create this resource, none of your information is being collected when you use this resource.

We have tried to make this resource as empowering and useful as possible. We have chosen to use the phrase “people with physical and mental health concerns” rather than defining people by diagnoses or illnesses. The group tried to make this as helpful as possible, so that you could speak up about things that matter to you and have your needs met.

We hope this is useful and we'd like to hear from you if it is. If it is not helpful for you let us know and we will do our best improve it. You can provide feedback at enquiries@equallywell.org.au.

Every state and territory in Australia has different laws about your rights. We have added some links with information to help you use your rights. You can read more in the Helpful Links.

IMPORTANT

To ensure your information is kept private we won't store your responses if you refresh your browser or close this webpage. This means your answers are NOT saved if you close this webpage. Don't close this webpage before generating your PDF.

If you think that you won't be able to complete all your answers at once, please copy and paste them somewhere safe as you go, or use the Word version which can be downloaded here. You can then save a copy of this to your own computer.

We recommend using the Word version if you are using a screen reader.

About You

What is your name?

Is there any other introductory information that you would like your doctor to know about you?

You may like to include identity characteristics such as your gender, age, sexuality, ethnicity.

You may also like to include important things for your heath needs, such as the preferred/required gender of a clinician who will interact with you, and cost-related issues/financial stress (and if you have a pension, concession, or other card that may be related to payment).

Your medical history and relevant health information:

Here, you might like to list your health diagnoses, previous surgeries, main health concerns, past treatments you've had and your perspectives on them.

Any information relevant to your health care:

Here, you might like to list any concerns not outlined above, including barriers to care or any past treatments that you've tried and your perspectives on them

Are there things that help you to feel safe/able to speak up?

This might include:

Check the boxes you would like to include in your plan and add any additional information.

Are there things that make you to feel unsafe?

This might include not being asked how you feel about a treatment recommendation, being touched without warning/consent, not being consulted regarding health diagnoses.

When you are unwell, what do you need people to know?

This is where you can record any differences in how you experience the world when you're unwell. You might like to include things like speaking pace, changes in readiness to make decisions, and willingness to attend appointments. You might also like to include responses from others that you have found helpful in the past.

When you are well, what would you like to happen?

Anything you'd like to focus on when you are feeling well, such as being prompted routine health checks, preventative care, improving diet, things to increase wellbeing, long-term health management strategies, links to longer-term services etc.

Is there anything else your clinicians should know about you?

Anything important that you haven't covered above.

Identifying Your Needs

Physical health priorities

What are your physical health priorities?
Check the boxes you would like to include in your plan.

Would you like to add any other physical health priorities?

Identifying Support Persons

Many people prefer to have a support person with them, but you don't have to have a supporter.

The key advantages of bringing a support person are that they can note down what the clinician says, in case you forget later, and they might help you feel more confident expressing your needs.

Here, you can make a list of people who support you and their contact information for your own reference. You might also like to note other information, like what they can help you with.

Who are the people that support you?

Social and Emotional Wellbeing

In addition to considering your physical and mental health, you might also want support for your social and emotional wellbeing. Unfortunately, this goes beyond the scope of what a GP can usually provide, but they might be able to refer you to another service that can assist you with these health needs. Alternatively, you might like to discuss these needs with an allied health worker who might be better positioned to help you meet these health needs.

What social and emotional wellbeing needs would you like support with?
Check the boxes you would like to include in your plan.

Are there any other social and emotional wellbeing needs that you would like support with?

In the Appointment

In this section, you can decide what you might like to talk about in the appointment.

Here are some suggestions you might like to include:

Medical History

Check the boxes you would like to include in your plan and add any additional information.

Current Symptoms

Check the boxes you would like to include in your plan and add any additional information.

Medications and Supplements

Check the boxes you would like to include in your plan and add any additional information.

Allergies

Check the boxes you would like to include in your plan and add any additional information.

Lifestyle Factors

Check the boxes you would like to include in your plan and add any additional information.

Mental and Emotional Health

Check the boxes you would like to include in your plan and add any additional information.

Vaccination Status

Check the boxes you would like to include in your plan and add any additional information.

Screenings and Tests

Check the boxes you would like to include in your plan and add any additional information.

Pain or Discomfort

Check the boxes you would like to include in your plan and add any additional information.

Changes in Weight

Check the boxes you would like to include in your plan and add any additional information.

Digestive Health

Check the boxes you would like to include in your plan and add any additional information.

Skin, Hair, and Nail Health

Check the boxes you would like to include in your plan and add any additional information.

Reproductive and Sexual Health

Check the boxes you would like to include in your plan and add any additional information.

Substance Use or Smoking

Check the boxes you would like to include in your plan and add any additional information.

Environmental Exposures

Check the boxes you would like to include in your plan and add any additional information.

Travel

Check the boxes you would like to include in your plan and add any additional information.

Is there anything else you would like to discuss in your appointments?

Medication

In this section, you can focus specifically on your medications and their effects.

The list below outlines some topics or questions you might like to discuss with your doctor. You can also put in your own:

Check the boxes you would like to include in your plan.

Are there any other topics or questions related to medication that you might like to discuss with your doctor?

After the Appointment

In this section, you can prepare the steps you would like to take after your appointment.

You can include and expand on the suggested steps and categories below, or write your own.

Steps to take after an appointment

  • Review Your Notes
    Take a moment to review any notes you or a support person may have taken during the appointment. This can help reinforce what was discussed.
  • Fill Prescriptions
    If you and your doctor agreed to the prescription of any medications, visit a pharmacy to have them filled. Follow the dosage instructions carefully.
  • Ask for Clarification
    If there's anything you didn't understand or if you have additional questions, you can call your doctor's office for clarification.
  • Schedule Follow-Up Appointments
    If your doctor recommended a follow-up visit or further tests, schedule these appointments promptly.
  • Monitor Your Health
    Pay attention to how you're feeling and any changes in symptoms. If anything significant occurs, report it to your doctor.
  • Report Side Effects
    If you experience any unexpected side effects from prescribed medications, inform your doctor.
  • Keep Records Organised
    Keep a record of your medical history, including medications, tests, and procedures. This can be helpful for future appointments.
  • Seek Second Opinions (if needed)
    If you're uncertain about a diagnosis or treatment plan, consider seeking a second opinion from another healthcare professional.

Are there any other steps you would like to add to this list?

Navigating a Bad Experience

In this section, you can include some strategies to help you if you have had a negative experience in your appointment.

You can include and expand on the suggested steps and categories below, or write your own.

Reflect on Your Concerns

Check the boxes you would like to include in your plan and add your own steps.

Seek a Second Opinion

Check the boxes you would like to include in your plan and add your own steps.

Communicate with Your Doctor

Check the boxes you would like to include in your plan and add your own steps.

Express Your Concerns Clearly

Check the boxes you would like to include in your plan and add your own steps.

Consider a Different Doctor

Check the boxes you would like to include in your plan and add your own steps.

Request a Care Plan Review

Check the boxes you would like to include in your plan and add your own steps.

Involve a Patient Advocate

Check the boxes you would like to include in your plan and add your own steps.

File a Complaint (if necessary)

Check the boxes you would like to include in your plan and add your own steps.

Seek Emotional Support

Check the boxes you would like to include in your plan and add your own steps.

Are there any steps or strategies that you would like to add to help you navigate a bad experience?

Helpful Links

These are some state and national links to health resources, including health advocacy resources, you might find useful.

National

ACT

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

Memorandum of Understanding for your Doctor

Include Memorandum of Understanding for your doctor to sign that reads:

"As my treating clinician, I would like you to certify that you have read my information and sign below as a sign of good faith."

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